Information
Find answers to frequently asked questions about Glowing Star Scoops mystery boxes. We've compiled information to help you understand our products, shipping processes, and policies. If you have additional questions, please visit our contact page.
Frequently asked questions
Here you'll find answers to the most common questions about Glowing Star Scoops, our mystery boxes, shipping, and more. We're dedicated to providing clear and helpful information to ensure a great experience.
🕐 When will my packages be shipped?
Packages without video purchase usually ships within 2 to 5 days. If a packing video was also purchased than the package will usually within 5 to 10 days.
What should customers expect in terms of the types of items and the overall value they'll receive in a Glowing Star Scoops mystery box?
The items were carefully chosen to match the value for each mystery box.
📱When will my video be posted ?
Editing can take some time especially during peak periods! However I will try my best to get them out within a timely period which approximately would be within 7 - 14 days once the order is picked and packed.
🎁 How long does shipping take?
This depends where in the US you are located however once shipped 2 to 10 days is the approximate.
❓What is your policy on returns, exchanges, or refunds for mystery boxes?
Glowing Star Scoops does not typically accept returns, exchanges, or refunds on mystery boxes due to the nature of the product. All sales are final.
Need more help?
If you couldn't find the answer you were looking for, don't hesitate to reach out to our support team. We're here to assist you with any questions or concerns you may have regarding our mystery boxes or services.
